Shipping Policy
Due to the present COVID situation, it will depend on the logistics partner as to how many days it will take to deliver the goods to deliver your order however in most situations we are delivering within a week.
Order processing starts from the day of payment receipt against the order placed. For orders placed 18:00 hours, it begins the next day. The shipment /delivery time is an approximate time mentioned by the vendor against each product. Ten Elves shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Ten Elves.
Shipping Cost
Shipping costs are calculated based on the combined weight of the entire order and vary for domestic and international delivery.
In the event that a non-delivery occurs on account of a mistake by the customer (i.e. wrong details such as name, address or contact number ) any extra expense towards attempted re-delivery shall be claimed by the user placing the order.
Shipment/delivery time of the order processing starts from the day of receipt of the payment confirmed against the order placed with Ten Elves. The shipment /delivery time is an approximate time mentioned by the logistics partner against each product. Ten Elves shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Ten Elves.
The user must agree to provide complete information, to avoid any kind of delay or loss of merchandise. Ten Elves reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), Ten Elves has the right in its sole discretion to reject the order
Delivery of orders would be done with the proper address mentioned in the system , to serve you better please provide the complete address such as street name , landmark and proper pin code.
All Duties and taxes for international shipping shall be borne by the customer. Ten Elves is not liable to pay any Duties or Taxes for International Shipping.